Refund & Cancellation Policy

Ujwal International Holidays (Air Transport Services Only)

At Ujwal International Holidays, we aim to provide transparent and customer-friendly policies for all air travel bookings. Please read the following carefully before making a reservation.

1. Cancellation Policy

• All flight ticket cancellations are subject to the respective airline’s rules and regulations.
• Cancellation requests must be made through our official communication channels (email or customer support).
• Cancellation charges may vary depending on:
  
  • Airline policies
  • Time of cancellation (before/after departure)
  • Fare type (refundable / non-refundable tickets)

2. Refund Policy

• Refunds will be processed only after receiving confirmation from the airline.
• The refundable amount depends on:
  
  • Airline cancellation charges
  • Service fees charged by Ujwal International Holidays
• Non-refundable tickets will not be eligible for any refund, except applicable government taxes (if allowed by airline).
• Refunds will be credited to the original payment method within 7–15 working days after approval.

3. Service Charges

• A service fee may be applied by Ujwal International Holidays for:
  
  • Booking cancellations
  • Date changes
  • Name corrections (if permitted by airline)
• These charges are non-refundable.

4. Rescheduling / Date Change

• Flight rescheduling is subject to airline policies and seat availability.
• Fare differences and applicable airline charges must be borne by the customer.
• Additional service charges may apply.

5. No Show Policy

• If the passenger fails to check in or board the flight (“No Show”), no refund will be provided unless allowed by the airline.

6. Special Conditions

• In case of flight cancellation or delay by the airline:
  
  • Refund or rescheduling will be handled as per airline policies
• For medical emergencies or exceptional cases:
  
  • Refund requests will be reviewed on a case-by-case basis, subject to airline approval